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Infoview empowers its Customers..
 

1. Enable Customers as part of Project through innovative tools

2. Transparent view of project governance

3. Quality Assurance interventions view of the project
for Customers

4. Voice of Customer experience through tool based requirements management

5. Quarterly Customer Feedbacks

6. ISMS secured Customer data

7. Quality Management System governance

8. Flexible Engagement Models

9. Customised mix of Engagement models to suit the needs of customers

10. More than a decade of software experience

11. Global Delivery model to service customers across the globe

12. Rich set of Knowledge Repositories

 

 

 

1. Enable Customers as part of Project through innovative tools

2. Transparent view of project governance

3. Quality Assurance interventions view of the project
for Customers

4. Voice of Customer experience through tool based requirements management

5. Quarterly Customer Feedbacks

6. ISMS secured Customer data

7. Quality Management System governance

8. Flexible Engagement Models

9. Customised mix of Engagement models to suit the needs of customers

10. More than a decade of software experience

11. Global Delivery model to service customers across the globe

12. Rich set of Knowledge Repositories

 

 

 

1. Enable Customers as part of Project through innovative tools

2. Transparent view of project governance

3. Quality Assurance interventions view of the project
for Customers

4. Voice of Customer experience through tool based requirements management

5. Quarterly Customer Feedbacks

6. ISMS secured Customer data

7. Quality Management System governance

8. Flexible Engagement Models

9. Customised mix of Engagement models to suit the needs of customers

10. More than a decade of software experience

11. Global Delivery model to service customers across the globe

12. Rich set of Knowledge Repositories

 

 

 

1. Enable Customers as part of Project through innovative tools

2. Transparent view of project governance

3. Quality Assurance interventions view of the project
for Customers

4. Voice of Customer experience through tool based requirements management

5. Quarterly Customer Feedbacks

6. ISMS secured Customer data

7. Quality Management System governance

8. Flexible Engagement Models

9. Customised mix of Engagement models to suit the needs of customers

10. More than a decade of software experience

11. Global Delivery model to service customers across the globe

12. Rich set of Knowledge Repositories

 


 
Application Maintenance Outsourcing...
  Our Application Maintenance Outsourcing (AMO) program offers a unique methodology for projects in Decision Support Systems, Web Technologies and ERP. Our AMO program is supported by the ISO and CMMI frameworks that assimilate the best practices from the industry, as well as home-grown studies.

Our AMO approach encompasses right from re-design, development, deployment, management and the retirement of software solutions. Our methodology allows for an effective capture of application environment and business activity.  

Our AMO program helps in reduction of costs toward maintenance and frees up resources for a service improvement agenda that keeps your key business applications well maintained and optimized.  Our vast expertise across business processes, strategic consulting and technology can help you clear away your backlog of application modification and development requests.

Our consultants start by identifying the components of the software solutions, control changes to these items, record the status of the components and their change requests and verify the integrity of the items and their changes. Our AMO program includes technical and administrative direction and surveillance, including auditing of the components.  One of the critical features of our AMO program is to facilitate good coordination within the team, as multiple developers work on different parts of the project, facilitating tracking of multiple versions to allow parallel development. Our frameworks are designed to understand the business risks involved and establish a suitable governance model to ensure business risk mitigation and regulatory compliance. Finally, the continuous and automatic checking that AMO program provides enhances quality.

This approach has allowed our clients to lower the total cost of ownership (TCO) while also providing the flexibility to adapt to business changes. For us AMO is about taking a holistic view, overcoming inefficiencies, avoiding duplication, avoiding omissions and ultimately, leveraging a business advantage and offering you a lower TCO.  
   
 
1. Process Orientation
2. Full Life Cycle Development
3. Best Practices

 
 
 
Benefits:
  ERP expertise across domains
  Integrated solutions approach
  Onsite-offshore delivery

Our AMO program is built over a decade of off-shoring experience.  This has brought in a lot of standardization of procedures and functionalities, facilitating their practical use.  But we also are on a continuous learning mode that allows us to examine and approbate the usefulness of our new approaches translating to clear customer satisfaction.
     
  24x7 Global Support, Driven by SLAs
  GIVE - Proprietary Framework for Delivery of AMO Services

Our AMO Service Catalogue:




Production Support
  24x7 Application Support from multiple Regions
  Integrated solutions approach
  Production Monitoring - Resolution of alerts
  Onsite-offshore delivery
  User Support - Regional User help desks
  SLA Compliance Management (Monitoring & Reporting)
  Incident Management & Tracking - Post Mortems & Follow-ups
  Frequent Failure Analysis and Reduction

Managing Application Risk
  Regulatory Compliance - SOX, External and Internal (MCD) Audits
  Infrastructure Resiliency - Hardware & System software upgrades
  Application Risk - Production Access Compliance, Information Security, Decommissioning of legacy
software components
  Business Continuity Planning - Drills, DB recovery, Failover implementation
  Performance/Capacity Measurement & Tuning
  Increase production stability - Process Monitoring

Enhancements & Maintenance
  Enhancements & Maintenance fixes (<20 days effort per change)
  Functionality Enhancements & IT enhancements
  Prioritization and Coordination with Users
  Special Projects

Tools and Best Practices
  Support Effectiveness Tools
  Communication Tools
  Productivity Improvement Tools
  Management Reporting Tools


AMO Services (SAP Service):
AMO provides basic support services for Business as Usual and also value-added service for application areas that
requires expertise for modification/functional enhancement based on changing business requirements.

 
 
 
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